How To Fix ExpressVPN When It’s Not Working On Your Device

Last Updated: September 20, 2021

Jason

Jason

This information does not mean the service is 100% free from any fault; it only implies that the cybersecurity network is committed to meeting the client’s needs when required. Different reasons could cause your ExpressVPN to malfunction. Below is an outline of how you can get your network bounce back with less hard work.
How To Fix ExpressVPN When It’s Not Working On Your Device
EarthWeb is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

Do you experience any difficulty connecting your ExpressVPN on your device for any reason? If your reply to the question is YES, you should adhere to this simplified content to access numerous materials online with no restriction.

According to customer reviews, among the top VPN services worldwide, ExpressVPN is one of the best.

This information does not mean the service is 100% free from any fault; it only implies that the cybersecurity network is committed to meeting the client’s needs when required. Different reasons could cause your ExpressVPN to malfunction. Below is an outline of how you can get your network bounce back with less hard work.

How To Fix ExpressVPN

Check the internet connection

Checking your internet connection status might be the most straightforward approach to solve the ExpressVPN issue. Here is a simple guideline if you notice your internet connection is not working correctly.

For mobile

If your internet connection malfunctions, the first approach is to disconnect from the cybersecurity network (ExpressVPN), then try normal browsing by accessing any website to identify the status of the internet. If the regular browsing works fine, go to the mainboard and re-access your VPN, but if not, kindly fix your internet connection.

For window browser

After disconnection, access your control panel and click Network & Internet, after which you see  Network & sharing center, which you are also supposed to click. On the “properties,” simply right-click and search for “Networking” on the next page, after which you double-click the internet protocol.

After adhering to the guideline above, you will see a box saying address DNS automatically. Press OK and recheck your internet status.

expvpndevice

Ensure your ExpressVPN is updated

If you notice the issue is not from your browser, the malfunction might be because of a lack of an upgraded Cybersecurity provider. Periodically, ExpressVPN provides the latest version to enable users to enjoy the best browsing experience. First, check if you are using an outdated app. If you don’t know how to update your security network, simply uninstall the old one and try downloading another from Google Playstore or the iOS store. After the download, rerun the ExpressVPN.

Disable your Antivirus for a while

Some antivirus software might identify your VPN as a suspicious third-party app, thereby blocking its performance. Note that disabling your antivirus does not mean your gadget will contact any malware; it is to identify the cause of connection disruption. Go to the settings main panel of your antivirus and click disable( in some devices, you might see “off antivirus”). Close the page, refresh your mobile or desktop, and then rerun your ExpressVPN.

Add ExpressVPN to the antivirus allowlist.

If you feel it is unnecessary to disable the antivirus, add your VPN to the antivirus safelist. Adding to the list means your ExpressVPN is part of a special list the antivirus should not touch.

After this act, you will notice your VPN will start working effectively. Although antivirus software usually blocks third-party apps because it is part of a designed security protocol, it does not necessarily mean the app is harmful. With this tip, you can browse your VPN as your antivirus also simultaneously sorts malicious items.

To add ExpressVPN to the antivirus allow list, Go to the settings main panel on the antivirus and search for “Exception”(in some software, it is “whitelist” or “Exclusion”). Then, click add ExpressVPN and rerun the device.

Try disabling the window’s firewall

Aside from antivirus, Windows firewall can disable the third-party app for security reasons. By temporarily disabling the firewall, you might notice an immediate connection. If you don’t know how to disable the firewall of your Windows 10 software, go to the control panel, click system & security; then you will see Windows Defender Firewall, which you are to turn off from the left tab option. Note that you are to turn off the defender for both private and public settings, after which you close Windows and refresh the desktop. 

Eject other VPN services

If there is another VPN network on your device apart from ExpressVPN, this might be the reason for malfunction as the only solution is you have to remove them and stick to only ExpressVPN. To draw another VPN from your device, click Wi-Fi & Internet on Setting in the main panel and select “Forget VPN” on the gear icon as you exclude ExpressVPN from the click. Then, refresh your device and run your VPN to enjoy a better internet connection.

Switch off battery optimization on your device

For individuals using an Android device, you might notice the ExpressVPN malfunctioning; try to switch off the optimization and check the connection. To turn off battery optimization on Android, click “Apps & notification” in the settings and select “Special app access” after choosing “advanced” in the next phase. On the next page, simply click battery optimization for all the apps you see except ExpressVPN and select done. You will notice your network is exemplary again.

Use another protocol

Some users said that changing the protocol helps fix malfunctions on ExpressVPN. To switch to another protocol, click “option” from the ExpressVPN menu icon. Then select any protocol you desire after clicking the options tab. Finally, choose Ok and rerun the VPN.

Choose another server location

You notice a similar result of Prompt ExpressVPN when you switch server locations or choose another protocol. To select another site, you will see a three-dot icon close to the location box. Find the area you prefer and click “On.” Close the VPN, then run again.

pricing

Express VPN Frequently Asked Questions

Is ExpressVPN Secure and Safe?

ExpressVPN has been providing fast, secure and reliable service to over 3 million users worldwide. With ExpressVPN’s 24-hour customer support line including live chat available on their website at all times and a 30-day money-back guarantee with no questions asked if they fail to meet your expectations in any way, it’s easy enough for anyone who needs security online while connecting from a public Wi-Fi hotspot like airports & coffee shops – or even wants a more accessible time streaming services such as HBO GO abroad.

Is ExpressVPN Legal?

ExpressVPN is a popular VPN service that can be used in most countries. With ExpressVPN, you will not have to worry about reprisal across the globe because it’s legal in all but a select few locations. Some places may restrict or ban its use for illegal activity. 

Some do prosecute offenders who break these laws with fines or jail time if they are caught using it every day, which means there isn’t much risk of being prosecuted unless someone decides explicitly to go after them.

Is ExpressVPN An Ideal Choice For Torrenting?

ExpressVPN is the best VPN for torrenting. It works with all of your favorite programs and offers excellent features like P2P sharing on ALL servers, so you can be sure that no matter what server or service you are using, it will work seamlessly to protect your identity.

Does ExpressVPN Retain Data Logs?

When it comes to privacy, ExpressVPN is an industry leader. They have a strict policy of not collecting user data, and they maintain that by strictly enforcing the use of server information for troubleshooting purposes only. Even if you were using their service at some point during your travels across Europe last summer, they couldn’t trace any activity back to you because all logs are automatically deleted after every session goes through successfully.

Does ExpressVPN Work With Netflix?

ExpressVPN is one of the few VPN companies that offer customers a DNS unblocking option to access Netflix content on several devices such as Apple TV, XBOX 360, Playstation, and Samsung Smart T. As with any company claiming compatibility with Netflix, there are many servers which don’t work or encounter proxy errors, but most seem compatible including US Canada UK locations.

Where Is ExpressVPN Located?

ExpressVPN has been based in the British Virgin Islands since its founding. This tax haven is an excellent place to operate a company, as it can provide anonymity for both users and owners alike. In addition, local laws mean that Express VPN does not have to reveal your identity if you are under investigation by law enforcement officials – or even struggle with tracking down who owns this powerful service.

Does ExpressVPN Work On Apple TV?

expressvpn appletv

ExpressVPN works perfectly on Apple TV devices with the use of DDNS (Dynu) and dynamic DNS. For example, it’s possible to make your home wireless router into an Express VPN server so that all of the WiFi-enabled devices in your household will then be protected by their internet provider’s encryption or other measures against hackers on public networks. 

Alternatively, you can set up what is called “split tunneling,” which allows specific programs to access outside servers through the network connection while leaving others without protection which is the perfect option when trying to stream Netflix from abroad with half speed.

Conclusion

After adhering to all the instructions above, if you still experience any difficulty using your ExpressVPN, contact the 24/7 customer team for appropriate direction. You can also take advantage of the affordable premium service ExpressVPN is offering.

Written by Jason

Hi! I’m the editor at EarthWeb. I have a deep interest in technology and business. I also enjoy testing products out. Contact me to be featured!

Latest Stories

Get the latest from EarthWeb!

Don't worry, we don't spam