Quick Answer 🔍How many people use Grab in 2023?
Grab has 180 million users.
It’s no secret that Grab is one of the most popular ride-hailing services in Southeast Asia.
According to a recent report, Grab is the most downloaded app in Southeast Asia.
And not just ride-hailing – but all categories.
In this article, we will give you valuable insights about Grab, including the answer to the question “how many people use Grab in 2023?”
Continue reading until the end to find out how popular this mobility giant is.
How Many People Use Grab in 2023?
In 2021, Grab’s total user count hit 180 million, with 24 million monthly transacting users.
The app alone has 12.8 million average visits, each spending three minutes and 36 seconds on Grab.
Below is a list of Grab’s unique users from 2017 to 2019:
- 2017 – 36 million
- 2018 – 68 million
- 2019 – 122 million
All About Grab
Grab is a ride-hailing service that is available in almost all Southeast Asian countries.
You can use it to book a ride and it will connect you with a driver who will come and pick you up from your location.
Grab is similar to other ride-hailing services like Uber and Lyft.
Aside from transportation services, it also ventured into food delivery services and financial segments.
Grab services 480 cities across eight Southeast Asian countries namely Cambodia, Indonesia, Malaysia, Myanmar, Philippines, Singapore, Thailand, and Vietnam.
Grab’s Acquisition of Uber
In 2018, the company merged with direct competitor Uber.
The latter had taken 27.5% of the total ownership on the platform in exchange for exiting the region for good.
This acquisition led to decreased competition, with Go-Jek now its only big and direct rival.
Number of Rides Made by Grab
Grab’s number of rides came at 2.2 billion in 2018 and further climbed to 3.9 billion in 2019. The app’s average number of daily rides is 46 million.
Average Booking per Second
There are about seven bookings that enter on the app every second. It has an average monthly booking of 5.1 million.
Grab Inc controls 75% of the overall ride bookings in the Southeast Asian region followed by Go-Jek’s 13%. Comfort comes third at 2% where it had tied with BeCar.
It is undeniable that Grab maintains a stronghold in the ride-hailing and food delivery business in the ASEAN region.
Here is a list of countries where Grab is available and the platform’s relative market share:
- Indonesia – 58%
- Malaysia – 94%
- The Philippines – 91%
- Singapore – 74%
- Thailand – 80%
- Vietnam – 73%
Other Important Ride-Hailing Companies in Southeast Asia
Aside from Grab and Go-Jek, there are other local and international ride-hailing services available across ASEAN countries.
Here are some of them:
- Blue Bird
- BeCar or BeBike
Indonesia’s Ride-Hailing Market
Indonesia is Grab’s biggest market, given that it is the biggest country by both landmass and population in the ASEAN region.
Take a look at Grab’s market share in this significant location.
- Grab – 58%
- GO-JEK – 42%
Average Trip Distance per Country
Here is the data on Grab’s trip distance per country. Despite being a small country, Singapore’s average rides are the longest in the region.
Moreover, Singaporeans account for the biggest number of GrabPay users.
- Cambodia – 4 km
- Indonesia – 5 km
- Vietnam – 6 km
- Myanmar – 6 km
- The Philippines – 7 km
- Malaysia – 8 km
- Thailand – 10 km
- Singapore – 11 km
Achievements per Country
Aside from knowing how many people use Grab by country, every Southeast Asian country is known for its different marks as Grab users.
Below is a list of ASEAN countries and their respective Grab awards:
- Malaysia – Malaysian users clocked in the most points in Grab Rewards at 6.4 billion points.
- Indonesia – the country holds the most number of in-app message exchanges at 2.6 billion messages
- Singapore – Singaporeans are known as the biggest GrabPay users. Cashless transactions in the country came at 65 million
- Vietnam – Vietnam holds the record of Grab’s most-traveled country covering 725 million kilometers in total
- The Philippines and Thailand – both countries generated the most improved driver ratings
Why Do People Choose Grab?
Below are the top reasons why people choose Grab over competitors.
1. Ubiquitous Presence
Grab is available in more countries than its main competitor, Go-Jek.
The latter operates only in five Southeast Asian nations namely Singapore, Indonesia, Thailand, Vietnam, and the Philippines.
2. Availability of Many Payment Options
Grab offers more payment options compared to competitors.
Whether you are paying with cash, credit card, or mobile payments, Grab is a firm supporter of a wide number of cashless payment options.
3. Affordability of Grab Services
Grab offers affordable services and a lucrative rewards system.
Every ride booked on the app generates points that can be used to book a ride for free and purchase goods and services from partner merchants, among others.
Southeast Asia’s Ride-Hailing Market Size
In 2021, Southeast Asia’s ride-hailing market size grew to $13.0 billion amid the popularity of private car booking during the pandemic.
On top of this, online food delivery increased in popularity in the region.
This is a sharp increase from the $2.9 billion generated in 2015 and $7.7 billion in 2018.
Analysts project that this value could reach up to $28.0 to $42.0 billion in 2025.
Ride-hailing has become a popular phenomenon in Southeast Asia for a number of reasons.
For one, commuting is part of people’s daily lives in the region, and having a platform that provides such service at an affordable price saves money and time.
Aside from this, the region is now experiencing rapid urbanization and a rising middle class, making this type of service appealing to the population.
We hope you enjoyed learning how many people use Grab and other interesting facts about this popular mobility application.
The next time you find yourself in need of a ride or food delivery service provider, make sure to try Grab and see for yourself why many people use it today.