Having food delivered straight from our favorite restaurant to our doorstep has turned out to be an important part of the new normal.
However, even before the outbreak of the corona pandemic, lots and lots of people had been accepting food delivery services one by one.
At that period and even today, one of these food delivery services has claimed over half of the market share across the United States. And that food delivery service is DoorDash.
Founded in January 2013, DoorDash is a US-based online food ordering and food delivery platform. It is the largest food delivery company across the United States, with a market share of 56%.
Moreover, talking about the convenience category, it clearly wins with a 60% market share. Additionally, it also operates in three international markets: Canada, Australia, and Japan.
As of 31st December 2020, the DoorDash platform was used by 20 million consumers, 450 thousand merchants, and 1 million deliverers.
Looks interesting, doesn’t it?
Walkthrough this write-up for more DoorDash user statistics.
Key DoorDash Statistics
- DoorDash has 20 million monthly active users
- There are 450 thousand merchants on DoorDash
- DoorDash has over 2 million Dashers (delivery couriers)
- As of the first three months of 2021, there are 329 million DoorDash orders
- DoorDash’s total marketplace gross order value (GOV) is 9.9 billion US dollars
- DoorDash claimed a market share of 57% across the United States in May 2021
- Although DoorDash is popular across the whole US, it’s ruling San Francisco’s online food delivery market
- DoorDash generated a revenue of 1.08 billion dollars in the first quarter of 2021
- The total operating expenses of DoorDash amounts to 584 million dollars
- DoorDash, as of December 2020, has 3,886 employees
DoorDash has 20 million monthly active users
When the United States citizens sheltered in their homes during the outbreak of the coronavirus pandemic, food delivery sales reached new benchmarks.
Data shows that in November 2021, sales for food delivery services grew by 13% over a year as a whole.
In December 2020, DoorDash made its public market entry with one of the biggest IPOs of the year. It had over 20 million customers placing orders in December 2020.
In particular, a 2 million rise since September 2020. Moreover, DoorDash and its subsidiaries accounted for 57% of the American market.
There are 450 thousand merchants on DoorDash
Another amazing DoorDash users statistics is that it has 450 thousand merchants. Let’s take a deeper drive into the same.
Along with providing food delivery services, DoorDash also enables various restaurants or businesses to become their merchants.
However, it’s not that easy to become a merchant of the most popular delivery services across the United States. An individual store needs to complete at least one order to become an “active monthly merchant.”
DoorDash, in December 2020, declared that there are 450 thousand active monthly merchants on the platform. Surprisingly, the company has added 60,000 merchants since September 2020.
Now you know how famous the company is across the country.
DoorDash has over 2 million Dashers (delivery couriers)
During the last few years, DoorDash has grown to become one of the most popular on-demand delivery service companies with thousands of big restaurants across the United States choosing the company as their delivery partner.
Today the DoorDash delivery couriers (Dashers) use their scooters, bikes, or cars to complete their deliveries.
While the majority of the deliveries are done using these modes, DoorDash is trying hard to develop new and advanced ways to get the orders delivered as easily, quickly, and efficiently as possible.
DoorDash is one of its statements that reveal that they’re testing the latest technologies like drones, robots, and autonomous vehicles to get the work done.
In the first three months of 2021, DoorDash had over 2 million Dashers. Additionally, its total quarterly revenue reached over 2.5 billion US dollars at that period.
As of the first three months of 2021, there are 329 million DoorDash orders
According to DoorDash, the number of new users gained in the first quarter of 2021 was down compared to the highest numbers in 2020.
However, that still continues to be a “lot better” than in 2019 and previous years. DoorDash’s total orders were up by 3.1x to 329 million.
Moreover, the consumers were also spending more in that block. Additionally, the company had crossed the milestone of 2 billion orders on 3rd August 2021.
Here’s a table and a chart showing DoorDash’s total order:
|2021 (Quarter 1)||329 million|
DoorDash Market Statistics
DoorDash’s total marketplace gross order value (GOV) is 9.9 billion US dollars
To be honest, DoorDash was one of the benefactors yet beneficiaries of the COVID-19 pandemic.
A benefactor in the sense that it helps people to deliver food while taking all necessary precautions to minimize the further spread of the virus. And, the beneficiary as in the company generated a huge revenue during the period.
Interestingly, DoorDash refers to the total value of orders as marketplace GOV, which includes all tips, applicable taxes, and other fees.
Statistics show that its marketplace GOV was 9.9 billion US dollars in the first quarter of 2021. Moreover, the company said that it is expecting a range of 10.3 billion dollars to 10.7 billion US dollars in the last quarter of 2021.
As of the data available, 2020 is by far the best year for DoorDash; it had 24.66 billion US dollars in marketplace gross order value. That’s a 3.07x increase from 2019.
Here’s a comprehensive overview of DoorDash’s marketplace Gross Order Value:
|Year||Marketplace Gross Order Value|
|2021 (Quarter 1)||$9.9 billion|
One more amazing DoorDash users statistics is that it dominates the United States online food delivery market as of May 2021.
According to some reports, the company’s share accounts for 57% of the total online food delivery market in America. Meanwhile, Uber Eats held second place with only a 22% market share.
Additionally, DoorDash was the most popular online food delivery service in San Francisco.
Since July 2018, the US-based company has shown consistent growth in the market share across the country. Back then, it held 18% of the food delivery market in the United States.
I’ve displayed DoorDash’s market share across the United States as below:
|Date||Market Share in the US|
Although DoorDash is popular across the whole US, it’s ruling San Francisco’s online food delivery market
According to various sources, DoorDash leads the online food delivery market share in San Francisco, with over 74% of the market share as of May 2021.
Compared to other metropolitan areas (by population) across the United States, DoorDash is most popular in San Francisco with 74% share, followed by Houston (with 64%), Dallas-Fort Worth (with 56%), and Philadelphia (with 54%).
However, compared with other areas, DoorDash is least popular in New York City and Boston, with a 35% market share in both regions. To be honest, that’s not that bad.
DoorDash’s market share among different metropolitan area in the US:
|New York City||35%|
Other DoorDash Users Statistics
DoorDash generated a revenue of 1.08 billion dollars in the first quarter of 2021
The US-based food delivery company DoorDash makes money via delivery and service fees, premium subscription plans, commissions, a white-label logistics service, and by providing a catering service for business customers.
According to the company data, it had earned a revenue of 885 million dollars in the year 2019. Moreover, in 2020, it recorded a revenue of 2.89 billion US dollars, that’s almost 400% up from the previous year.
Despite this enormous growth, it recorded a loss of 147 million dollars.
Additionally, the company generated an income of 1.08 billion US dollars as of the first quarter of 2021. Its annual income grew by 3.26x over the past year.
Total revenue generated by the US-based company is as below:
|2021 (Quarter 1)||1.08 billion|
The total operating expenses of DoorDash amounts to 584 million dollars
The company’s operating expenses have been increasing over the last few years with slightly unstable swings. Its operating expenses include research and development, sales and marketing, and general and administrative.
These expenses reached 1.83 billion US dollars as of 2020, and that’s a 1.94x increase over the last year.
Moreover, as of the first three months of 2021, its operating expenses amount to 584 million dollars.
The company reported spending 321 million dollars on research and development, while the sales and marketing accounted for 954 million dollars of the company’s expenses in 2020.
Additionally, DoorDash spends 556 million dollars on general and administrative expenses.
The table and chart below show DoorDash’s research and development expenses:
|2021 (Quarter 1)||$82 million|
Let’s look at the figures of sales and marketing expenses of DoorDash:
|Year||Sales & Marketing Expenses|
|2021 (Quarter 1)||$333 million|
Here’s a table and chart showing DoorDash’s general and administrative expenses:
|Year||General & Administrative Expenses|
|2021 (Quarter 1)||$169 million|
DoorDash, as of December 2020, has 3,886 employees
As of December 2020, DoorDash had around 3,886 employees across the world. That’s a 607 increase from 3,279 employees in September 2020.
According to some data available, DoorDash spends 171 thousand dollars as salary while others reveal that the company’s employees get a salary of 175 thousand dollars across the country.
From being a small delivery service provider to one of the biggest online food delivery companies across the United States, DoorDash has come a long way.
DoorDash is an American online food delivery company founded in January 2013 by Tony Xu, Andy Fang, Evan Moore, and Stanley Tang.
Based on the latest DoorDash users statistics, it’s quite clear that the company holds more than half of the total food delivery market shares in the US.
Additionally, the company has over 20 million active users and over a million Dashers. That’s not it; DoorDash has around 3886 employees working under the company as of December 2020.
That’s all for now; I hope you’ve learned something new today. Share your thoughts with us in the comments below. Also, if you know more about such amazing DoorDash users statistics, please don’t forget to share the same with us.