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How to Recover a Lost Snapchat Streak and Get It Back

Last Updated: November 23, 2021

We’ll discuss all about snapchat streaks and how you can get it back when lost. 
Snapchat Streak Lost? Here’s How To Get It Back
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Snapchat Streaks is one of the hottest trends in the world of instant messaging. Snapchat lets you grow a snap streak when you exchange snaps with your friends. This streak is a number that appears beside a contact, and it increases daily as long as both parties are sharing snaps.

People even make significant efforts to maintain this streak with their friends.

But sometimes people have experienced that their valuable snap streak disappeared.

Imagine, you have a snap streak of 1000 with a friend and the next time you look at their name; you realise the streak has broken.

Now, this sucks because growing a streak of a 1000 isn’t simple.

So, what if you lose your snap streak with a friend? Can you recover it?

Well, you’ll find the answers in this article.

We’ll discuss all about snapchat streaks and how you can get it back when lost. 

Understanding the Snapchat Streak

So, what is the Snapchat streak?

It’s a feature offered by Snapchat to notify you of the number of consecutive days you exchange snaps with a friend.

When you exchange snaps with a friend for over three consecutive days, streaks appear beside their name.

Why is maintaining streaks tough?

People create streaks with their friends, but only a few maintain the growth. This is because you need to exchange snaps every 24 hours, else the streak will break.

Say, you have exchanged snaps with your best friend for 500 consecutive days and have a streak of 500. Now, if either of you forget to send snaps for the next day, you’ll lose the streak.

One frequent question people ask is: What makes up a snap?

Now, sending photos from the camera roll, chatting and sharing memories doesn’t count as snaps. 

You need to use the application to click a photo, video, or create a snap with stickers, and text and send it to your friend.

3 Reasons Why You Lost Snapchat Streak

Snapchat Streak

Now, let’s discuss three common reasons people lose their streaks on Snapchat.

1. Issues With the Snapchat Platform

Every application has its share of troubles.

Even the biggest players, like Facebook and Instagram, face platform issues.

Well, if you are sure you have exchanged snaps with your friend and still notice that the streak has broken, then chances are the Snapchat application is facing some issues.

It’s natural for platforms with millions of followers to face outages and glitches.

But you needn’t worry because if your streak broke because of an issue with Snapchat, they will restore it.

You can do a Google search to update yourself on recent news on the application.

2. Problems With Your Mobile Device

Another reason you notice that you have lost your streak is there’s an issue with your mobile device.

You might have experienced that sometimes when you open an application, it behaves funny and some features on it don’t work.

If this is the problem, then you can close the application, clear the recent tabs, and relaunch it.

You also need to pay attention to the stability and speed of your Internet connection. You can check the speed and if the Wi-Fi speed is slow, simply turn on the mobile data.

3. You just Forgot About Sending Snaps

Okay! If you forgot to send snaps to your friend then, it’s the reason you can’t see the streak any more.

This can also happen when your friend forgets to send snaps.

The only way to maintain a streak is when both parties exchange at least one snap within 24 hours of sending the last snap.

If this is the case, then you’ll lose the streak.

How to Get Your Lost Streak on Snapchat Back

Say, you or your friend forget to exchange snaps and hence lose the streak. 

Does this mean you need to start again?

Well, this is a tricky area because there’s only a thin possibility to recover the streak. You need to contact the Snapchat Support and request them.

If this doesn’t work, you’ll have to start again.

How can you request the Support Team to restore the streak?

Step 1. Go to Settings in Your Account

Launch the Snapchat application and click on your Bitmoji and open the settings.

Step 2. Tap the “I Need Help” option

Now, scroll down and tap on “I Need Help” under the “Support” section. This lets you talk to the Support team directly.

Support Page

Step 3. Contact Snapchat Support

Select the “contact us” option and then select the option, “I lost my Snapstreak”. This will expand the page on the screen, and you can describe the issue.


Step 4. Fill Out the Contact Form

Now, fill the blank spaces with correct information.

You need to provide your username, email, mobile number, device, friend’s username, and more.

You will also see the question “What information should we know?”. 

Here, you can tell them why you didn’t send snaps to your friend and request them to restore the streak.

Most people take advantage of this feature and lie. But you needn’t do this.


Step 5: Get your Snapstreak Back

Snapchat support will analyse your issue and decide whether the stated reason is crucial enough to process your request. All you can do is wait for them to update you.

If your request gets a green signal, you’ll see the streak reappear in a few days.


There you have it. Now, you know all about the Snapchat streak and the common reasons you might break it. You also know how to get it back by contacting the Snapchat Support through the application.


What Does the HourGlass Emoji Mean on Snapchat?

The hourglass emoji signifies that the streak you have maintained with your friends is about to break. It acts as a reminder to send snaps immediately, else the streak will break.

How Do You Keep a Snapchat streak Without the Other Person Responding?

The straightforward answer to this question is that you can’t. The only way to grow the Snapchat streak is by exchanging snaps with your friends within 24 hours of sending the last snap.

Written by Jason Wise

Hi! I’m Jason. I tend to gravitate towards business and technology topics, with a deep interest in social media, privacy and crypto. I enjoy testing and reviewing products, so you’ll see a lot of that by me here on EarthWeb.