Knowledge Management

When it Comes to ROI, Integration Matters Too

In discussions about content management, the phrase “return on investment” is well worn, and customers are increasingly dubious when manufacturers promise fast ROI.

Determining the ROI of a content management system alone seems not altogether straightforward, even if so-called “business needs” are clearly at the forefront.

Benefits Of A KM Framework

Intranet Journal regular and Content Management expert James Robertson looks at how a knowledge management framework can benefit your organization.

He also discusses some of the more widely accepted frameworks and the features you should look for during the selection process.

Blue Cross Takes Steps To Tame An Ever-Growing Tiger

What do you do when your intranet content management gets out of hand? You implement a content management system that can not only manage your existing content levels, but one that also accommodates additional growth. Mel Duvall, Intranet Journal’s content management expert, looks into how one organization did just that.

Using Usability To Direct KM Systems

Knowledge management is a comparatively young discipline, and one that draws upon many existing fields of study.

While the value of KM is clear, how to apply it to practical business projects is less obvious.

In this article, James Robertson looks at how usability and user centered design can benefit the development of a KM system.

The Truth Is Out There : Measuring Intranet ROI

To begin answering the question of intranet ROI, you need to build a business case to prove that an intranet is a valuable and cost-effective solution for your company.

Management doesn’t want to spend money on something it doesn’t have to and if they do, they’ll expect big returns for their investment.

IBM Makes Big Push Into Intranet-based e-Workplace Market

Research firms predict the employee relationship management, or e-Workplace market, will grow to as much as $53 billion by 2005.

It’s no wonder that IBM, which spent millions developing and implementing its own e-Workplace applications, has decided to capitalize on that investment.

Big Blue has launched a new practice which will leverage its e-Workplace applications and has already signed on a big customer – The Campbell Soup Company.

Outside Partners Can Help Companies Understand Themselves Better In any supply chain environment, knowing what customers are selling to their customers is key to the success of the business.

In this article, Intranet Journal regular Mel Duvall looks at how providing information to all parties in the chain can streamline supply and make sure the goods are there when the customer needs them.

Knowledge Management Vendors Go Vertical II

Tough times in the technology industry have prompted some players in the knowledge management arena, such as Sopheon, to develop solutions or suites aimed at specific verticals.

While that strategy certainly seems to make a lot of sense, at least one knowledge management player, Primus Knowledge Solutions, has decided to go in the exact opposite direction.

Losing Sight Of The Content In A Content Management System

What seems to get lost with the focus on technology is the content. Not just any content, but useful content.

We’ve all heard of the age-old phrase ‘garbage in, garbage out’. Never more than before, this applies to many content management solutions.

Knowledge Management Vendors Go Vertical

Struggling against a tough economy, some players in the knowledge management industry are trying to increase their business proposition to potential clients by developing offerings aimed at specific vertical industries.

This article talks about how these companies are targeting these specific industries and what a variety of business sectors are looking for in a knowledge management solution.

Feed ‘The Monster’ – Turn Employees Into Journalists (Part I)

Communicators and content managers frequently fret over the challenge of ‘feeding the monster’. The monster in question is the intranet; the food is ‘content’. One solution to the hungry intranet challenge is to turn employees into journalists.

Information Design Using Card Sorting

The difficulty in organizing the content stems from a lack of knowledge about how real users make use of this information.

Without this, any exercise in information design is a purely theoretical one. A card sorting session can go a long way towards resolving this problem.

Earth As Infrastructure: Geodata Puts Applications On Common Ground

Organizations, such as Dunkin’ Donuts and NATO, with distributed facilities, workforces and constituencies are discovering that geographic data (geodata, for short) can provide a unifying framework for their business operations.

Book Excerpt: Content Management For Dynamic Web Delivery Page

The Information Model is the ultimate content management tool. It provides the framework for organizing your content so that it can be delivered and reused in a variety of innovative ways.

Once you have created an Information Model for your content repository, you will be able to label information in ways that will enhance search and retrieval, making it possible for authors and users to find the information resources they need quickly and easily.

Working Together With Microsoft Office XP

Office XP offers a variety of compelling, time-saving reasons to upgrade, especially for teams.

The slew of document management and collaboration tools that it contains promise to make your daily tasks a lot easier.

Collaborating With Office X For Mac

A few months ago, after Microsoft released Office XP, we took a look at the new collaboration features it offered (see Working Together with Microsoft Office XP), showing how they could be useful to intranet teams.

Now that Office v. X for Mac is out, people who work in a cross-platform environment might wonder what new collaboration tools it brings to the mix.

Navigating The Content Management Jungle: A Survival Guide

As the Internet moves from presentation medium to dynamic content provider, content issues are moving to the forefront of many IT managers’ thinking.

Among the most difficult of these issues is what has been long referred to as content management, the rock on which many an IT budget or project schedule has foundered.

To escape a similar fate, IT managers must be armed with a clearer picture of content management. This article provides just that.

Post-Modern Knowledge Management – A One-Question Interview

Kevin Werbach, the editor of Esther Dyson’s Release 1.0 wrote an excellent issue on Knowledge Management.

Further, he says he’s writing about “Post Modern KM.” So, we put the question to Kevin: What is postmodern knowledge management?

P.G. Daly’s Intranet Talk: Why Document Management?

Although far from P.G. Daly’s favorite topic, document and content management is a key focus in the world of business today.

In fact, at her day job she is currently working on a huge document management initiative that no matter how hard she tries she cannot extricate herself.

With that in mind, what is document management anyway?

David Weinberger’s Intranet Buzz: Standards Soup: Save the Threads

It’s clear what’s needed: a standard way (in XML, naturally) of representing threads. After all, threads are of unique importance to the Web.

They give conversations their persistence. They are the fundamental way those conversations are organized.

And they are unique to the new networked world; there’s nothing in the real world that matches them precisely. Save the Threads!

White Paper: Effective Web Content Management: Empowering the Business User While IT Maintains Control
Web content quickly grows stale and becomes out-of-date.

A new Internet category—Content Management (CM) solutions—allows business users across the organization to easily add or modify their own Web content without the assistance of the IT/Web staff.

Additionally, CM solutions ensure that contributors adhere to company Web site standards while keeping security and navigational elements intact.

Employing Strategic Content Management For Successful Intranets

An intranet site is only as good as its content. No matter how much form and function goes into the framework, it is the transfer of information that drives intranet success.

Which is why intranet strategy – from conception, to implementation, to change – must revolve around the right content management technology and methodology.

Virtual Teamwork: Tools And Techniques For Working Together Online

Working together online can be as productive and satisfying as working together face-to-face, and, under some circumstances, even more so.

Virtual teamwork is definitely more economical, especially when team members are not all in the same building.

With the appropriate selection and use of freely available web-based technologies, virtual teamwork can even make face-to-face meetings more effective.

• Tie It Together & Open It Up with Enterprise Information Portals
• Are You Ready for the Next-Generation Intranet: Making Your Intranet a Dynamic Knowledge Base
• The Peer-to-Peer Future of Document Management: DocMan is Dead! Long Live DocMan!
• Are You Ready for the Next-Generation Intranet: Making Your Intranet a Dynamic Knowledge Base
• Content Management Made Easy with ASP
• Tribal Knowledge and Objective Madness
• Knowledge Management 101
• Random Knowledge
• The Wireless Intranet Part Four: Making Content Work
• A Better Understanding of the Enterprise Information Portal Market
• Found Software for Virtual Teamwork
• When Your Colleague No Longer Sits Next Door
• Tie It Together & Open It Up with Enterprise Information Portals