Launched in 2009, Venmo has grown to become one of the most popular mobile transaction services that you can use to transfer funds to any person with the Venmo mobile application within the US.
Therefore, it can be quite frustrating and annoying if you rely on the application for your daily financial transactions and you come to know that your Venmo account has been frozen.
Of course, the app is known to freeze accounts to provide the highest security level to its customers.
Apart from freezing accounts, Venmo may also request documentation or reverse your payment.
These activities are done because it may seem like you have gone against the expressed credit card policies or the User Agreement.
Unfortunately, there is no way you can unfreeze your Venmo account once it gets frozen. However, there are many ways that can help you solve this problem.
In this article, we will look into some ways that can help you learn how to unfreeze Venmo account.
What Are Some Venmo Terms And Conditions?
To ensure that you understand everything that comes after, you need to understand the terms and conditions set by Venmo to provide better services to its customers:
Venmo will limit your payment only to people that you know. If you pay for other online transactions, Venmo will raise some red flags.
This is done because online transactions are known to be high-risk endeavors. Hence, the platform does not offer any protection against such losses.
On the other hand, if you want to do some business-related transactions, you will have to require some permissions. Once you are authorized, you will be allowed to carry out your business transactions.
Venmo also does not allow you to make transactions of more than $299.99 per week. However, there is no limitation on how much you can receive.
If you are under the age of 18 years, you cannot create an account on Venmo. Additionally, every user can only make a single Venmo account.
Reasons Your Venmo Account Is Frozen
The first step towards learning how to unfreeze Venmo account is to understand why your account has been frozen in the first place. But let us first see how you can know whether your Venmo account has been frozen.
First and foremost, you will receive an official email from Venmo about the action as well as the possible reason/s.
If you do not receive an email from Venmo, there are other indicators that will show that your Venmo account has been frozen.
For instance, you will see a Venmo Account Frozen pop-up every time you attempt to make a transaction.
Additionally, you can also tell that your Venmo account has been frozen because you will not be able to receive any payments. Any person who is trying to make a transaction to your account will be informed that the current transaction cannot be completed due to some reason.
Now, let us talk about some common reasons why your Venmo account has been frozen.
1. Due To Suspicious Activity
Some suspicious activities include repeatedly entering the wrong PIN multiple times or logging in to your account from a different location or computer.
Of course, you will receive an official email from Venmo stating that your account has been frozen.
In such cases, it is often recommended that you get in touch with the Venmo customer support team immediately.
2. Insufficient Funds In Your Account
Another common reason why your Venmo account has been frozen is that you do not have enough funds in your account.
If the app detects that your Venmo account has the minimum, the company may even reverse certain payments that you have sent to others.
However, you also need to know that your Venmo account will be verified before you are provided with such kind of services.
Therefore, if you are unable to make any transactions or your Venmo account has been frozen, you can simply check the account balance of your debit or credit card.
3. Exceeding Transfer Limit
Another known reason why your Venmo account may get frozen is that you have exceeded the number of transfers that are allowed per Venmo account.
Therefore, it is important that you keep a track of the number of transfers that you do in a month or week. If you get your Venmo account verified, you will be able to increase the transfer limit.
4. Breaking User Agreement
While performing restricted activities may seem to fall under the gray area, the User Agreement of Venmo states that a Venmo account can get frozen if there is a breach of the agreement in all accounts.
This is mostly done to protect the users.
This reason is not related to a transfer or payment. Hence, if your Venmo account has been frozen, for this reason, you need to get in touch with the customer support team immediately.
5. Some Other Problem
If you are sure that you have not broken any rules and regulations and no violations were done, it could be a problem from Venmo’s end. It can be a type of error or bug.
It may also be something more complex where you would require the assistance of a professional.
In such cases, the only way that you can unfreeze your Venmo account is by contacting the customer care support team directly.
Alternatively, you can also reply to the same email that Venmo sends when your account gets frozen.
Can You Prevent Your Venmo Account From Freezing?
Yes, there are various ways that can prevent your Venmo account from freezing.
Some of the easiest and common ways to prevent freezing your Venmo account include:
1. Maintain A Minimum Balance
To prevent your Venmo account from freezing, it is suggested that you maintain the minimum required amount in your bank account. If your credit card reaches its maximum limit, you need to solve this issue as soon as you can.
This is a very common tip that can help you prevent all scams related to finances and funds, including freezing your Venmo account.
You should never share or disclose your account information and details to anyone. By doing so, it means that you are violating the User Agreement of Venmo.
3. Make Use Of The Same Device
If you keep logging into your Venmo account from different devices infrequently, Venmo will take it as a sign that someone is trying to hack your Venmo account.
In such cases, Venmo will freeze your account.
How Can You Unfreeze Your Venmo Account?
Now, we have arrived at the main gist of this article – how can you unfreeze your Venmo account? Yes, there are quite a handful of tricks that you can use to unfreeze your Venmo account immediately.
Some of them include:
1. Transfer Funds From Your Bank Account To Venmo Account
If you have exceeded the number of ACH transfers, Venmo may end up freezing your account. In such cases, you will have to repay the amount that was billed when your account had no funds.
To do this, you will have to transfer money from your bank account to your Venmo account.
Let us learn how you can do so:
Step 1: Ensure Your Venmo Account Is Verified
One reason why it is so important to get done with your Venmo account verification is that you will not be able to add funds to your account until it is done.
As you may already know, it is not necessary to add money to your Venmo account because you have the options to use Venmo funds or your card.
Step 2: Transfer The Required Funds
Using a web browser, you need to log in to your Venmo account. Once done, tap on the ‘Add Funds’ option, which is located on the upper-left corner of the screen.
This will open a new pop-up screen. Here, you will find the option to transfer funds from your bank account to your Venmo account.
However, there are quite some things that you need to remember.
For instance, bank transfers can take up to 3 to 5 business days. If there are some major holidays during the week, it may take even more time.
Once you have done your part and transferred the funds from your bank account to your Venmo account, you need to wait for a few days.
Next, check whether your Venmo account has been unfrozen or not. However, you need to follow the steps mentioned above exactly so that you can get the work done more efficiently and faster.
2. Contact The Venmo Customer Care Support Team
If the above-mentioned method did not work out for you, there is always the second option – you can get in touch with the Venmo customer care support team.
Let us learn how you can do so:
Step 1: Reply To The Venmo Email
In most cases, you will receive an official email from Venmo after your account has been frozen and also the possible reason behind it.
Here, you need to tap on the Reply button and type down your grievance to the customer care agents.
Alternatively, you can also tap on the Menu icon and click on the option ‘Get Help’. You will be redirected to a new screen where you need to click on the Contact Us option.
Same as the above, you will have to explain your case here as well. However, you first need to understand why your Venmo account has been frozen in the first place.
Step 2: Chat Or Call The Support Team
Additionally, you can also find the ‘Chat With Us’ option that you can simply access by tapping here.
Here, you will have the option to talk to a live customer care support agent. Alternatively, you can also call Venmo whenever you want.
Once you get in touch with the agent, it is important that you explain your case as clearly and precisely as you can.
Of course, you may also have to deal with other issues like learning how to unblock a person on Venmo, apart from your account freezing.
3. Getting In Touch With The Customer Care Agents Via Venmo Mobile App
If you make use of the Venmo mobile application, you can get in touch with the customer care agents too; let us learn how you can do this:
Step 1: The first step is to start the Venmo mobile application.
Step 2: You need to head over to the upper left corner of the mobile app and click on the Menu icon.
Step 3: You need to scroll to the bottom of the page and click on the ‘Get Help’ option.
Step 4: Keep scrolling until you reach the middle of the app and tap on the ‘Contact Us’ option.
Step 5: Here, you will find the ‘Connect With A Human’ option. Here, you will have to tap on the ‘Chat With Us’ option.
This will now allow you to chat with a live Venmo customer care support agent who will help you learn the steps to unfreeze your Venmo account.
These are two methods that can help you learn how to unfreeze Venmo account. From the above, a frozen Venmo account can be quite an inconvenience as it can prevent you from making important transactions.
Additionally, there is no easy way to unfreeze your Venmo account. We hope that you have learned how to unfreeze your Venmo account.
Here are some common FAQs related to learning how to unfreeze Venmo account:
How Many Days Does It Take To Unfreeze Your Venmo Account?
The number of days your Venmo account remains frozen will depend on when you take the action.
Overall, it should not take more than 2-3 business days to learn how to unfreeze Venmo account.
However, you need to ensure that you do it fast, lest you risk not making important transactions.