Ways to Contact OnlyFans

How to Contact OnlyFans in 2024 (4 Ways!)

Published on: March 15, 2023
Last Updated: March 15, 2023

How to Contact OnlyFans in 2024 (4 Ways!)

Published on: March 15, 2023
Last Updated: March 15, 2023

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Do you know how to contact OnlyFans customer support?

It’s no secret that COVID-19 ended millions of businesses all over the world.

The entire world faced lockdowns like never before, which took its toll on already jobless people.

Working from home was the only viable option left.

Like everyone else, sex workers also had to turn to online platforms to earn their living, and expectedly then, online streaming platforms saw huge growth. 

OnlyFans is one such online platform that became incredibly popular due to the COVID outbreak.

Although it was founded all the way back in 2016, it wasn’t until 2019 that it got the limelight.

It has grown from an underground platform that nearly no one knew about to a huge online sensation over the past few years.

Essentially, it is a subscription-based content-sharing platform based in London.

Millions of content creators share their exclusive content on this platform, and their fans pay for it. 

However, just like every other social media platform, you may face issues during your stay on OnlyFans. Maybe you haven’t received your payment yet.

Maybe it is taking too long to upload a video. Or you may not be able to send a message sometimes. So, what to do if you encounter a problem while using OnlyFans?

How to get rid of that problem if you don’t know its solution? Well, reaching out to their customer support is your best bet. 

But do you know how to contact Onlyfans? Is it possible to contact their customer support team?

And if it is, how long do they take to respond? This would be the premise of our discussion today.

How to Contact OnlyFans Customer Support

So, if you are repeatedly facing the same problem and are asking yourself how to fix it, you are certainly not alone.

Almost all social media platforms have bugs, and some complicated features may also leave you in a lurch, which is why you may want to seek help from their customer support. 

Ways to Contact OnlyFans Customer Support

OnlyFans Contact The Support

Thankfully, it is pretty easy to contact Onlyfans customer support teams, and there are plenty of ways to do that. 

Contacting OnlyFans Via Support Ticket

The first way to contact OnlyFans customer care service is by asking for a support ticket on the OnlyFans website.

However, it is pertinent to mention that you will first have to register your account before getting a support ticket.

To register your account, simply sign up using your email on their website. Once you are a registered user, you are good to go!

To contact OnlyFans via a support ticket, open your browser and go to their website to log in to your OnlyFans account.

Now, go to the menu by tapping on your profile on the navigation bar at the bottom of the screen. You will see many options in the menu, including My Profile, Bookmarks, and a few others.

Keep scrolling down until you see the “help and support” option at the bottom left side of your screen.

Click on it and then scroll further down and click on the “take me to support” button. 

Now, you will be taken to another menu. Here, tap on “create ticket,” and then fill up a form.

It is a good idea to attach an image (usually a screenshot) to better explain your problem.

In addition, add relevant details of the issue and tell them how long you have been facing it.

Once you have created a ticket on OnlyFans, it will be moved to another tab, i.e., “open tabs.”

Similarly, when they have solved your ticket, they will move your ticket to the “solved tickets” tab. That’s it! Your support ticket at OnlyFans has been created!

As far as the response time is concerned, there is no fixed time as to when will OnlyFans reply to your ticket and address your issue.

However, it is usually seen that the OnlyFans customer support team gets in touch in one to three working days. And yes, they will send a confirmation message as soon as they receive your ticket. 

Contacting OnlyFans Via Email

Another way of contacting the OnlyFans customer care service is by emailing them.

Email has always been a preferred medium of communication, and most social media platforms use it to address their users’ issues.

Talking about OnlyFans, it offers two emails to provide customer support. Unlike the support ticket method, you don’t have to have an OnlyFans account to send them an Email. 

The two email addresses where you can send your emails are:

[email protected] and [email protected].

It is pertinent to mention that both email addresses are for different purposes. As its name suggests, [email protected] serves general users.

Users can send an email to this address regarding the problems that they have been facing. On the other hand, [email protected] is exclusively for media.

All in all, if you experience a snag on OnlyFans, consider sending an email to [email protected].

While crafting an email, consider adding a subject line and relevant details. Adding a screenshot or a relevant image is also suggested for better understanding.

So, don’t shy away from adding an image if it is needed. Apart from that, if you are a registered user, consider adding your name and OnlyFans username. 

OnlyFans customer support usually replies to emails in one to three business days. So, wait for three days at least before sending another email. 

Contacting OnlyFans Via Twitter

Another method of contacting the OnlyFans support team is by pinging them on Twitter.

It goes without saying that Twitter has quickly become an effective medium for customer support for all social media platforms, and OnlyFans is no exception.

It has an active Twitter handle that not only keeps the fan updated about the new features but also addresses their concerns. 

There are two ways of contacting OnlyFans customer support service on Twitter.

You can either post a tweet encompassing your query/problem and tag the OnlyFans Twitter account for customer support or tell them about your issue in DM. 

To post a tweet, launch the Twitter app and log in to your account using your email and password. Then, click on the “white feather” icon at the top of your screen.

Here, describe your problem in a detailed way, and then tag the OnlyFans support account. However, be mindful that the character limit of a tweet is 280. 

For example, if you are having a hard time posting a video, you can type, “why is it taking so long to post a video? @OnlyFansSupport.”

One thing to keep in mind while tweeting is to make sure that you tag OnlyFansSupport, not the OnlyFans official Twitter account.

Of course, their official Twitter account doesn’t address user problems, which is why they have a dedicated account for this purpose.

So, if you tag their official Twitter account, you won’t get any reply from them. 

You can also contact OnlyFans by directly messaging their Twitter account. For this purpose, go to their support account and tap on the “mail” icon there.

Explain what’s bothering you and send the message. Whichever method you choose, they will reply to you within three business days. 

Contacting OnlyFans Via Contact Form

Filling up the contact form is another method of contacting the OnlyFans support team.

To reach them via the contact form, go to https://onlyfans.com/contacts. Here, you’ll see a form for customer support. Fill it up by providing the required information.

Then, you will be asked to pick a relevant category of your problem. Enter all the details about the matter and send it.

It is important to note that you will only have 2000 characters to explain your issue. 

Does OnlyFans Have a Phone Number for Customer Care?


No, OnlyFans doesn’t use any phone number to provide customer care for the time being.

You can only use the aforementioned methods to contact OnlyFans and explain your issue.

Their response time could be anywhere from one to three days, so avoid sending a follow-up message before three days. 


Does OnlyFans Support Respond?

OnlyFans has an active customer care service to address its users’ problems.

However, since it doesn’t use bots for customer support, it may take a while to answer your queries.

You can expect them to reply within three business days. 

Can You Screenshot OnlyFans?

Yes, OnlyFans does allow you to take screenshots of the content available on the platform. You don’t need to use any third-party app to capture screenshots on OnlyFans.

Furthermore, it does not notify the creator about the screenshot either. 

Final Word

Now that you know the method of contacting OnlyFans, it is important to mention that contacting the support team is not always the solution.

Sometimes, the service could be down. If you have any questions, the FAQs section on the OnlyFans website may save you from the hassle of contacting OnlyFans.

In that section, you will find answers to the most common questions. So, consider going through it first before contacting OnlyFans. 

We hope you found our post on how to contact OnlyFans customer support useful.

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Written by Jason Wise

Hello! I’m the editor at EarthWeb, with a particular interest in business and technology topics, including social media, privacy, and cryptocurrency. As an experienced editor and researcher, I have a passion for exploring the latest trends and innovations in these fields and sharing my insights with our readers. I also enjoy testing and reviewing products, and you’ll often find my reviews and recommendations on EarthWeb. With a focus on providing informative and engaging content, I am committed to ensuring that EarthWeb remains a leading source of news and analysis in the tech industry.