Binance is one of the most popular cryptocurrency trading sites which was established in 2017. They have been providing excellent crypto exchanges almost all over the world.
With the rise in the demand for crypto, you would naturally experience some mishandling and things that make the site stumble a little. However, you do not have to worry about the issues persisting for a very long period since the customer support at Binance is always there to help.
Binance has altered its support to fit the needs shown by the new generation. They even have a support request line that can be made through Twitter. To make things easier Reddit is also a way for the customers to reach their customer support lines.
With everything in mind you should also be aware of the fact that you are not the only one who faces problems and there will be a list of people before you. So it’s important to be patient with your support requests and give some time to the staff to respond. You can send follow up emails regarding your issue if they are not solved but do not be hasty.
How To Resolve A Problem With Binance
Binance is a well thought out application and it does have a few ways where the customer can resolve their problem on their own. If you face any problems which may not seem major enough to get in contact with Binance then go for Binance Support Center. This may sound like a cliché but they have multiple detailed descriptions of problems you may be facing, and just as so, their solutions.
The support centre page will allow you to choose from categories that align with your problems. If you have a problem with Buying CryptoCurrency, you can opt for that option and then will land on a page which will show frequently asked questions, these will allow you to read through articles and watch videos in order the solve the problem yourself.
A search bar will also provide you with the option of selecting your specific problem and its dedicated solutions.
If you still feel the need to contact Binance directly, these are some ways that you can reach them.
1. Submit A Request
To submit a request you need to make your way to the Binance website, once you scroll down to the footer you will see a “submit a request” under the “Support” header.
You will then continue onto a chat screen with 5 options to choose from.
These options will connect you to an appropriate customer service representative. You will also need to log in before you get to chat with the representative, beware this will take time, ranging from a few minutes or hours since these are real-time chat lines.
You can then discuss your issue in detail and even send them screenshots of the issues for proper explanation and proof.
2. Connect With Binance on Twitter
You can send a direct message to the Twitter account officially owned by Binance, their tag is @Binancehelpdesk. You can also tweet your issue and tag their account to get their attention.
The direct message can be around the lines of “Hey Binance, I am facing these issues (explain issues).
A tweet on their timeline can be written as “I am facing an issue with getting my withdrawal cleared (CASE ID, #828278), please help, @Binancehelpdesk” make sure to add your case ID and your request will be noted in a timely fashion.
3. Use Reddit
Reddit under the name tag r/binance is the official Binance subreddit. Multiple support threads can help you resolve your problem. The “Weekly Binance Support Thread” will help you get attention in a short span of time. You can use this to solve your problem by adding a post inclusion of the platform you use, your case ID and a description of your issues. Be sure to not ass any other sensitive detail to hide privacy. Your request will be noted by the relevant moderators and they will forward these details to the appropriate department according to their importance.
These are a few ways you can get in touch with Binance, they also have several emails which can be found online to support you further.