Best Customer Portal Software Solutions

Last Updated: November 20, 2021

Geoffrey

Geoffrey

Businesses need to ensure that they are addressing their customers frequently to know of the issues and quickly resolve them. Learn how customer portal software can be the right solution for you.
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The digital era is bringing forth new experiences and advancements wherein the expectations of customers are increasing day by day.

Companies need to thrive daily, coming up with new strategies, plans, and trends that can keep up with the increasing demands for betterment.

A huge section of this task belongs to the IT section, where business technologies need to evolve daily to keep up with the market and its raging trends and the subsequent customer behavior and demands.

In such times, businesses need to ensure that they are addressing their customers frequently to know of the issues and quickly resolve them.

Therefore, you can only do so with the right customer portal software solution. If you are already aware of it, we will discuss everything about this business tool here, in this article.

Therefore, if you are ready, let us start! 

About Customer Portal Software Solution

A big part of businesses is customer support and business tools such as customer portal software solutions help in that aspect.

Customer portal software is either a website or software that allows customers to track their queries, look up frequently asked questions, view products, and delivery updates and other information, and communicate with other customers. 

With it, an online portal is meant to address customer issues through a ticketing system while at the same time creating a community for customers to come together.

Through this, businesses can stay on top of prime customer issues, have a quick approach to customer queries, and deliver satisfactory customer services. 

Customer portal software solution includes the following prime features: 

  • Registering, tracking, and managing IT tickets 
  • Customized branding 
  • Dashboards with centralized information and tracking updates 

Best Customer Portal Software Solutions

Now that we have a fair idea about what customer portal software solutions are, let us now take a look at the best solutions out there in the market. 

Monday.com 

Monday.com is one of the leading customer portal software solutions out there in the market right now, with an innovative interface that allows you the full functionality of a CRM

It helps in managing everything related to your customer, starting from customer data, to processes, engagements, and interactions.

With easy collaboration and integration features, it helps you keep an over-the-top view of your sales pipeline, project updates, and more. 

Highlighted Features: 

  • Automatic updates, reminders, and alerts
  • Provides innovative customer support features such as webinars, guides, how-to videos, and tutorials for enhanced customer on-boarding 
  • Comes with a free trial that can later be updated as per the number of users 

SuiteDash

If you are looking for an all-in-one software that can help you take care of all your business tools, SuiteDash is what you are looking for.

More than a customer portal software, it is a highly integrated cloud solution that helps you avoid the hassle of juggling several business tools.

Instead, it provides you with a platform from which you may manage all your business activities with ease. 

Highlighted Features: 

  • An all-in-one portal including features that serve as a CRM, Customer Portal, Project Management, and Task and Collaboration tool
  •  Manages invoices, subscription, estimates, and other payment-related tasks 
  • Includes a live real-time chat to enhance customer experience 
  • Offers monthly plans instead of plans based on the numbers of users  

Zendesk

Another very popular customer portal software, this solution is centered around self-servicing where customers need not rely on agents but instead can get answers for themselves.

Though it does have customer support, most of the features promote self-servicing. 

Highlighted Features: 

  • Easy integration features for other Zendesk solutions 
  • Automated ticketing system for better tracking and quicker solution 
  • Offers live messaging and chat options for effective and personalized communication with customers 
  • Highly customized dashboards for transparent visibility on business data to improve business productivity and efficiency 

Huddle 

If you are looking forward to a solution that can help manage complicated client interaction and engagements, Huddle might just be what you are looking for.

With its high specs and features, it helps you manage all aspects of customer engagements efficiently and easily. 

It allows you to easily share data and information with your client base and initiate further discussion, and track said activities. 

Highlighted Features: 

  • It is free of cost and can be accessed through a web browser 
  • It has good integration power that allows it to seamlessly integrate with various other solutions
  • It offers a user-friendly mobile interface

Conclusion 

In a business, customers are always the top priority. Therefore, ensuring that your customer demands, requests, and queries are met is an absolute must.

With business tools such as customer portal software solution, such feats become easy and efficient.

With this article, you now know about what this business tool is and several of the best solutions that are out there in the market. You can refer to this article and take your best pick. 

Written by Geoffrey